USPS International First Class Mail - Small Flat Envelope.
Your order will be processed as stated in your order confirmation e-mail.
Order details as described in messages.
Need to place a custom order? Just send me your request: DJD [!at] Q.com
Accepted Methods of Payment:
Paypal, MasterCard, Visa, Discover, American Express, Check, or Money Order.
If preferred, I can invoice you directly, or take a payment over the phone.
With Check or Money Order payments, your image proofs will go into production once payment is received. There is a $30 charge for insufficient funds on returned checks simply to cover my banks fee.
*How your order is packaged:
Your order will be securely packaged in a white box; unless Gift Wrapping is selected.
If Gift Wrapping is selected that item will be beautifully packaged in a monogrammed box with a black satin ribbon and a black organza bag; perfect for gift giving (or keeping).
*When your order will ship:
All jewelry is custom made and hand crafted upon receiving your order, please allow approximately 3 weeks for shipment of your paid order from the day you approve your image proofs (longer during peak wedding & holiday seasons).
*How your order will ship:
$6.75 Priority Mail Flat Rate USPS (United Sates Postal Service)
Typically arrives 2-4 business days from the date of shipment, excluding holidays.
If you prefer to use alternate shipping methods through FedEx, or UPS please send your request along with your address to DJD@Q.com and I will respond with a quote.
If you need your order faster please purchase a Rush Status: https://www.etsy.com/listing/218216902/custom-listing-rush-status?
Your order will become a priority after hours so that it may be completed faster and shipped in front of standard orders.
Express Mail is available at checkout. Your order will be processed as normal, but shipped with a guaranteed delivery date, and insurance.
International customers may be subject to import duties, fees and taxes which are levied after a shipment reaches their country. I am not responsible for those charges. If a shipment is rejected because of customs clearance charges or refusal to accept delivery, the customer will be responsible for any fees incurred, including international shipment and handling.
Customs process times vary by country. Unfortunately, I do not have any control over how long Customs takes to process a package. I recommend you call your Customs office to get current process times and take that information into consideration when deciding the best shipping arrangement for your order, given the time frame you are working with.
*Insurance is not included in my shipping quotes for Priority Mail, but I highly recommend it. If you would like your order insured, you must request insurance before your order is shipped. I am happy to invoice you directly for insurance at any point up until your items ship. I cannot be held responsible for any 'Uninsured' orders if they are stolen, or lost once I ship the package.
*If your order arrives damaged:
Sometimes strange things can happen in transit. In the event that an item arrives damaged, I will gladly repair the piece at no cost to you.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Returns & Exchanges:
Each piece is double checked for its strength and quality. If you have a concern please contact me immediately at DJD@q.com.
All custom photo tile orders are handcrafted upon receiving your specifications; therefore, I do not provide refunds. However, if you are not completely satisfied for any reason I will replace or repair the unworn product within 14 days of your receipt.
15 days and beyond:
I offer a 100% guarantee of the photo tile against normal wear.
I offer a 100% guarantee of the sterling components against normal wear for 2 yrs.
It is true that Delaney photo tiles are UV and waterproof, but I ask that you treat yours as an heirloom. Please protect it from harsh soaps or chemicals, and avoid exposing it to perfume, as it may damage the photo tile surface. In the event that your photo tile suffers from unexpected trauma and needs to be resurfaced I offer a refinishing service. Please contact me at DJD@Q.com to request this service. I am happy to make repairs when possible.
How I use the information I collect:
Your order will arrive in a monogrammed box, wrapped with a ribbon, and place in a organza bag ready for gift giving.
My photo tiles are UV and waterproof. I ask that you treat yours as an heirloom. AVOID exposing it to perfume & hair spray. Use a polishing cloth to remove smudges or fingerprints. Store it in a zippered baggie when not wearing it to keep your silver tarnish free.